Sykes Enterprises
User Experience • Enterprise Software • A.I. Model Development
Friction
Tens of thousands of agents across dozens of countries on fragmented tools. Inconsistent experiences for agents and customers, no actionable data at scale, and a brick and mortar model holding the company at third in the global segment.
Solution
Pioneered the Sykes At Home platform as sole user experience designer. Shaped design, functionality, and usability across the entire system. Wove Lean thinking into operations and contributed to an AI sentiment model that expedited escalations and managed agent fatigue.
1
Unified Company Platform
45K+
Global Users
40+
Countries Supported
#2
Largest In The Global Segment




















